Refund & Return Policy

At Farmer Fresh, we’re committed to providing you with the freshest, highest-quality produce and farm products. If you're not completely satisfied with your purchase, we're here to help.

🥬 Freshness Guarantee

Because we sell perishable items, we cannot accept returns. However, if your order arrives damaged, spoiled, or is not what you expected, please contact us within 24 hours of delivery and we’ll make it right.

💬 How to Request a Refund or Replacement

To be eligible for a refund or replacement, please email us at [your support email] with the following:

  • Your order number

  • A description of the issue

  • Photos of the damaged/spoiled product(s)

We'll review your request and, if approved, issue a refund or send a replacement product at no additional cost.

🚫 Non-Refundable Items

Please note, we do not offer refunds for:

  • Orders reported after 24 hours of delivery

  • Incorrect addresses provided at checkout

  • Items left unattended or delayed due to recipient unavailability

🕐 Refund Processing Time

If approved, refunds will be processed back to your original payment method within 5–10 business days.


Note: In case of any quality issue, kindly contact us on Toll Free No.: 1800274799 or drop a mail to us at customercare@alphamilk.in





Farmer Fresh Refund Policy

At Farmer Fresh, your satisfaction is our top priority. We’re dedicated to delivering the freshest, highest-quality produce and farm products straight from our fields to your table.

If you’re not completely satisfied with your purchase, we’re here to make it right.

🛒 Eligibility for Refunds

  • You may request a refund within 7 days of receiving your order.

  • To be eligible, the product must be unused and in its original packaging. For perishable goods, please contact us within 24 hours of delivery.

  • Proof of purchase (such as an order number or receipt) is required.

🍓 How to Request a Refund

To start the process, simply:

  1. Email us at ecommerce@alphamilk.in or call us at [8285366814].

  2. Include your order number, a brief description of the issue, and photos if applicable.

  3. Our team will respond within 1–2 business days.

🚚 Returns (If Applicable)

  • For non-perishable items, we may ask you to return the product.

  • We will provide return instructions and a prepaid shipping label (if applicable).

  • Refunds will be issued once the item is received and inspected.

💳 Refund Processing

  • Approved refunds will be processed back to your original method of payment within 5–7 business days.

  • If your refund is delayed or missing, please contact us and we’ll be happy to assist.

❤️ Our Promise

We’re farmers who care about what you eat. If something’s not right, we’ll make it right — that’s our Farmer Fresh Guarantee.